Refund policy

Returns and Refunds:

  • Customers can return eligible items within 30 days of delivery for a full refund.

  • All sale and discounted items are final sale and are not eligible for return or exchange. 

  • A clear process for initiating returns and receiving refunds will be outlined on the website.

 

Customer Support:

  • Customer support inquiries will be responded to within 2 business days via email.

  • Live chat support options are not available to our online customers. Customers have the option to phone the Bay Flats Lodge office at (888) 677-4868 to report order issues.

  • If you are having trouble accessing the site, or need assistance placing an order, please contact us at (888)677-4868.